Contact and Support
Every Pakotoo camera bought through Amazon is supported by Amazon, from the tracking number to a refund if the camera turns out to be the wrong tool for what you needed.
Orders, Delivery and Returns
Start from your Amazon account. The order history, the seller and the return window are already attached there, so nothing has to be looked up or proved before anyone can help.
- Order status and delivery
- Returns, refunds and replacements
- Payment and billing
- A camera that arrived damaged or incomplete
- A USB-C adapter or cable missing from the box
- Complaints about a seller
Where Pakotoo Is Based
Pakotoo designs and produces its document cameras in Shenzhen. Warranty and repair questions on a camera bought through Amazon still go through Amazon, which reaches the seller with your order attached.
Pakotoo
1701, Block A, Zhantao Technology Building
Minzhi Street, Longhua District
Shenzhen, China
Questions About the Camera Itself
Resolution, focus type, exposure range and the image-flip controls differ between the PA-800, the KB700 and the manual-focus 8MP model, and a revision partway through a production run can move any of them. Where this site disagrees with the manual in your box, the manual wins. The homepage covers the setup questions that come up most.
About this website
As an Amazon Associate, pakotoocamera.com earns from qualifying purchases. The site is run independently and is not affiliated with Pakotoo. Always follow the manual supplied with the camera you receive.
For the site administrator, use the contact form listed in the WHOIS record for pakotoocamera.com.